{"id":26236,"date":"2026-01-27T17:01:51","date_gmt":"2026-01-27T16:01:51","guid":{"rendered":"https:\/\/www.lino.de\/resources\/support-center\/"},"modified":"2026-07-01T15:30:25","modified_gmt":"2026-07-01T13:30:25","slug":"support-center","status":"publish","type":"page","link":"https:\/\/www.lino.de\/en\/resources\/support-center\/","title":{"rendered":"Support Center"},"content":{"rendered":"\n<div class=\"wp-block-cover alignfull has-parallax wp-duotone-grayscale\"><div class=\"wp-block-cover__image-background wp-image-22528 size-full has-parallax\" style=\"background-position:50% 50%;background-image:url(https:\/\/www.lino.de\/wp-content\/uploads\/Leistung_Support_1920x1080.jpeg)\"><\/div><span aria-hidden=\"true\" class=\"wp-block-cover__background has-blue-200-background-color has-background-dim-90 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n<div class=\"wp-block-group alignwide is-vertical is-layout-flex wp-container-core-group-is-layout-1bbac977 wp-block-group-is-layout-flex\"><nav class=\"breadcrumb wp-block-dhsv-breadcrumb\" aria-label=\"Breadcrumb\">\n    <ol class=\"breadcrumb__list\" itemscope itemtype=\"https:\/\/schema.org\/BreadcrumbList\">\n              <li class=\"breadcrumb__item\" itemprop=\"itemListElement\" itemscope itemtype=\"https:\/\/schema.org\/ListItem\">\n                      <a class=\"breadcrumb__link\" href=\"https:\/\/www.lino.de\/en\/\" itemprop=\"item\" title=\"Home\">\n              <span itemprop=\"name\">Home<\/span>\n            <\/a>\n                    <meta itemprop=\"position\" content=\"1\" \/>\n                  <\/li>\n          <\/ol>\n  <\/nav>\n\n\n\n<div class=\"wp-block-columns alignwide are-vertically-aligned-top is-layout-flex wp-container-core-columns-is-layout-3e442d91 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-container-core-column-is-layout-a75ee93d wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group alignwide is-vertical is-layout-flex wp-container-core-group-is-layout-1bbac977 wp-block-group-is-layout-flex\">\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer wp-container-content-abf6deda\"><\/div>\n\n\n\n<h1 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-black-800-color\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-black-800-color\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-black-800-color\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-black-800-color\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-black-800-color\">Support Center<\/mark><\/mark><\/mark><\/mark><\/mark><\/h1>\n\n\n\n<h2 class=\"wp-block-heading has-heading-xs-font-size\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-black-800-color\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-black-800-color\">Services and Support provided by Lino GmbH<\/mark><\/mark><\/h2>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer wp-container-content-c6580993\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:3rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading alignwide\">Support, Downloads, and Tickets in the Lino Customer Portal<\/h3>\n\n\n\n<p class=\"alignwide has-body-l-font-size wp-block-paragraph\">Lino\u2019s service and support offerings are requested via the Lino customer portal and partly delivered there. Customers receive their login credentials from their Lino sales contact.<\/p>\n\n\n\n<p class=\"alignwide has-body-l-font-size wp-block-paragraph\">The portal provides downloads of new software versions and license information. Users create support tickets and track their processing status here. Free sample data for use with Software Made by Lino\u00ae products completes the offering.<\/p>\n\n\n\n<p class=\"alignwide has-body-l-font-size wp-block-paragraph\">Service and support are available to customers with a valid software maintenance contract for their products. Technical support is provided by phone, remote access, or email ticket. For secure and fast data exchange, we use the server software FTAPI.<\/p>\n\n\n\n<div class=\"wp-block-group alignwide is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-b2e659ba wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-1bbac977 wp-block-group-is-layout-flex\">\n<div class=\"wp-block-media-text is-stacked-on-mobile is-vertically-aligned-center\"><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" width=\"383\" height=\"313\" src=\"https:\/\/www.lino.de\/wp-content\/uploads\/Fotolia_53022365_XS.jpg\" alt=\"\" class=\"wp-image-21091 size-full\" srcset=\"https:\/\/www.lino.de\/wp-content\/uploads\/Fotolia_53022365_XS.jpg 383w, https:\/\/www.lino.de\/wp-content\/uploads\/Fotolia_53022365_XS-300x245.jpg 300w\" sizes=\"(max-width: 383px) 100vw, 383px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<div style=\"height:3rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Access to the customer portal<\/li>\n\n\n\n<li>Software download<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-dhsv-button\">\n      <a\n      class=\"dhsv-button dhsv-button--primary dhsv-button--medium\"\n      href=\"https:\/\/portal-lino.com\/\"\n       target=\"_blank\"             \n    >\n              <span class=\"dhsv-button__text\">Access customer portal<\/span>\n                    <span class=\"dhsv-button__icon\" aria-hidden=\"true\">\n                      <svg class=\"dhsv-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_7050_8507)\">\n<path d=\"M12 4L10.59 5.41L16.17 11H4V13H16.17L10.59 18.59L12 20L20 12L12 4Z\" fill=\"var(--icon-base, #323232)\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_7050_8507\">\n<rect width=\"24\" height=\"24\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>                  <\/span>\n          <\/a>\n  <\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:5%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-1bbac977 wp-block-group-is-layout-flex\">\n<div class=\"wp-block-media-text is-stacked-on-mobile is-vertically-aligned-center\" style=\"grid-template-columns:41% auto\"><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" width=\"693\" height=\"693\" src=\"https:\/\/www.lino.de\/wp-content\/uploads\/Fotolia_49311375_S.jpg\" alt=\"\" class=\"wp-image-21089 size-full\" srcset=\"https:\/\/www.lino.de\/wp-content\/uploads\/Fotolia_49311375_S.jpg 693w, https:\/\/www.lino.de\/wp-content\/uploads\/Fotolia_49311375_S-300x300.jpg 300w, https:\/\/www.lino.de\/wp-content\/uploads\/Fotolia_49311375_S-250x250.jpg 250w\" sizes=\"(max-width: 693px) 100vw, 693px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<ul class=\"wp-block-list\">\n<li>Open a support ticket<\/li>\n\n\n\n<li>Data upload<\/li>\n\n\n\n<li>Knowledge base<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-dhsv-button\">\n      <a\n      class=\"dhsv-button dhsv-button--primary dhsv-button--medium\"\n      href=\"https:\/\/portal.lino.de\/en-US\/\"\n       target=\"_blank\"             \n    >\n              <span class=\"dhsv-button__text\">Open a support ticket<\/span>\n                    <span class=\"dhsv-button__icon\" aria-hidden=\"true\">\n                      <svg class=\"dhsv-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_7050_8507)\">\n<path d=\"M12 4L10.59 5.41L16.17 11H4V13H16.17L10.59 18.59L12 20L20 12L12 4Z\" fill=\"var(--icon-base, #323232)\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_7050_8507\">\n<rect width=\"24\" height=\"24\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>                  <\/span>\n          <\/a>\n  <\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Support, Downloads, and Tickets in the Lino Customer Portal Lino\u2019s service and support offerings are requested via the Lino customer portal and partly delivered there. Customers receive their login credentials from their Lino sales contact. The portal provides downloads of new software versions and license information. Users create support tickets and track their processing status &hellip; <a href=\"https:\/\/www.lino.de\/en\/resources\/support-center\/\">Continued<\/a><\/p>\n","protected":false},"author":4,"featured_media":0,"parent":26221,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-26236","page","type-page","status-publish","hentry"],"acf":[],"publishpress_future_action":{"enabled":false,"date":"2026-07-16 03:53:49","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"translation_priority","extraData":[]},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.lino.de\/en\/wp-json\/wp\/v2\/pages\/26236","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.lino.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.lino.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.lino.de\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.lino.de\/en\/wp-json\/wp\/v2\/comments?post=26236"}],"version-history":[{"count":13,"href":"https:\/\/www.lino.de\/en\/wp-json\/wp\/v2\/pages\/26236\/revisions"}],"predecessor-version":[{"id":35637,"href":"https:\/\/www.lino.de\/en\/wp-json\/wp\/v2\/pages\/26236\/revisions\/35637"}],"up":[{"embeddable":true,"href":"https:\/\/www.lino.de\/en\/wp-json\/wp\/v2\/pages\/26221"}],"wp:attachment":[{"href":"https:\/\/www.lino.de\/en\/wp-json\/wp\/v2\/media?parent=26236"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}