Support
Always There When It Matters Most.
Continuous Support. Continuous Performance.
Our commitment doesn’t end with implementation. With proactive monitoring, regular maintenance, robust service‑level agreements, and AI‑enabled support, your systems run with maximum uptime – letting you focus on what matters most.
Support Throughout the Entire Lifecycle
- Proactive Monitoring and Maintenance: You receive regular updates within our release cycles to keep your systems secure, stable, and high‑performing.
- AI‑Powered Support: AI‑assisted diagnostics and resolution workflows accelerate response times and enhance support quality.
- Release and Roadmap Management: We provide a transparent product roadmap and predictable update cycles. New capabilities integrate seamlessly into your IT landscape.
Our Support Services
Support services are requested through the Lino Customer Portal, with access provided by your sales contact. The portal offers downloads of new versions, license information, and a comprehensive knowledge base. Users can create support tickets and track their status in real-time.
Support is available to all customers with an active maintenance or subscription agreement. Technical assistance is provided via phone, remote access, or email. We rely on the FTAPI platform to ensure secure, efficient data exchange.
Supportleistungen erhalten Kunden, die einen aktiven Softwarepflege- oder Subskriptionsvertrag haben. Die technische Unterstützung erfolgt telefonisch, remote oder per E-Mail-Ticket. Für den sicheren und schnellen Datenaustausch nutzen wir die FTAPI-Lösung.
Support You Can Trust
At Lino, support means safeguarding your data with the same rigor we bring to building our software.
- Data Protection: We work fully in line with GDPR requirements and enforce least‑privilege access to keep your data secure at all times.
- Auditability: Every support action is logged and traceable, giving you complete visibility through detailed audit trails.
- Security: Robust access controls and privacy‑by‑design principles protect your information throughout the entire support process.
We’re Here for You.
Have a technical question or need a helping hand? Our experts are ready to assist you.
Simply schedule a no-obligation consultation to meet the Lino team in person.
Webinars
Register now for our free webinar or contact an expert for a personalized consultation.
Our webinars are intended exclusively for companies within our defined target audience.
Automate Engineering. Streamline Processes.
Digital engineering processes for mechanical and plant engineering: Automate design, product configuration, and workflows; seamlessly integrate CAD, PDM, and ERP; and accelerate sales, planning, and manufacturing—efficiently, error-free, and with future-proof connectivity.